Job Description

Full job description

Job Title: Dispatcher

Job Description

The Dispatcher is responsible for routine planning, coordinating, controlling, and directing activities of operational resources. This role involves customer interaction, communication with Field Technician Supervisors, and job coordination with Project Managers.

Responsibilities

• Coordinate service resources.
• Assign team members to projects.
• Schedule personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability.
• Input project location into system.
• Generate Work Order Documents, dispatch technicians, and notify customers.
• Ensure customer interaction and satisfaction.
• Communicate with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
• Coordinate operations interaction with the Parts Department and Acquisition as necessary.
• Review project paperwork, complete calls, and forward project paperwork to Project Administrators.
• Maintain customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Log service start-up and service work requirements in job tracking system.
• Generate, interpret, and print various assigned reports.
• Flexibility to work overtime/weekends as required.

Essential Skills

• Customer service
• Microsoft Office proficiency
• Data entry
• Administrative support
• Dispatching customer service
• Ability to read and comprehend instructions, short correspondence, and memos.
• Ability to write correspondence.
• Effective communication in one-on-one and small group situations.
• Basic mathematical skills including addition, subtraction, multiplication, and division.
• Ability to compute rate, ratio, and percent, and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment

In office Tuesday, Wednesday, Thursday. Work from home Monday and Friday.

Pay and Benefits

The pay range for this position is $17.00 - $17.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in West Palm Beach,FL.

Application Deadline

This position will be accepting applications until Dec 10, 2024.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

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